h5five Privacy Policy

01 Introduction

h5five, accessible at https://h5five.cam (the "Site"), is an English-language online casino, sports betting and gambling information platform published for adults in Malaysia. h5five ("we", "us" or "our") is committed to protecting the privacy of all individuals who visit the Site ("Users" or "you").

This Privacy Policy describes the types of information that h5five may collect or receive when you access the Site, the purposes for which that information is processed, the conditions under which it may be shared, and the rights you have with respect to your data. It applies to all pages and subpages within https://h5five.cam.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and that you consent to data processing as described herein to the extent that consent is the applicable legal basis. If you do not agree with this Policy, you should discontinue use of the Site immediately.

02 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, whether directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Subject" means the natural person to whom Personal Data relates — in this context, the User visiting the Site.
• "Controller" means h5five as the party that determines the purposes and means of processing Personal Data collected via the Site.
• "Analytics Data" means non-personally identifiable statistical data collected automatically when a User accesses the Site, including page views, session duration, approximate geographic region and device type.
• "Cookies" means small text files placed on a User's device by a web browser for the purpose of recording session information and site preferences.
• "Third-Party Operator" means any external casino, sportsbook, payment provider or other entity referenced in h5five editorial content but not operated by h5five.

03 Information We Collect

h5five collects a limited range of data in connection with Site operation. The categories of data that may be collected are described below:

h5five does not collect names, Malaysian MyKad or identification numbers, bank account details, payment card information, passwords, gambling transaction records or any other sensitive personal data through its own platform. Any such data entered on Third-Party Operator platforms referenced in h5five content is subject exclusively to those operators' own privacy policies.

04 Data Processing and Legal Basis

h5five processes Personal Data only where a valid legal basis exists. The legal bases applicable to h5five's processing activities are as follows:

• Legitimate Interests: Analytics Data and Technical Log Data are processed on the basis of h5five's legitimate interest in understanding how the Site is used so that editorial content can be improved and technical stability maintained. This interest does not override Users' privacy rights given the non-sensitive and aggregate nature of the data involved.
• Consent: Where non-essential cookies are used — such as those supporting enhanced analytics or personalisation — processing is conducted only where the User has provided explicit, informed consent through the Site's cookie consent mechanism. Consent may be withdrawn at any time.
• Legal Obligation: h5five may process and retain data to the extent required to comply with applicable legal obligations, including data retention requirements under law.
• Contract Performance: Where a User contacts h5five directly by email, their contact details and message content may be processed to respond to that correspondence. No contractual relationship is created by browsing the Site.

05 How We Use Your Information

h5five uses the data it collects exclusively for the following purposes:

• Site Performance and Stability: Technical Log Data is used to identify and resolve server errors, security issues and performance bottlenecks.
• Editorial Improvement: Analytics Data enables h5five to understand which payment guides, game information articles and responsible gambling resources are most useful to Malaysian readers, and to adjust content priorities accordingly.
• Geographic Relevance: Aggregate location data at city or regional level — for example, indicating that a significant proportion of users are based in Kuala Lumpur, Petaling Jaya or Johor Bahru — helps h5five tailor references to local payment methods, sports markets and city-specific context in its editorial copy.
• Communication Responses: Email addresses provided in voluntary correspondence are used solely to reply to the specific enquiry submitted and are not added to any marketing database.
• Legal Compliance: Data may be retained or disclosed where required by a court order, regulatory requirement or applicable law.

h5five does not use User data for behavioural advertising, profiling, automated individual decision-making or sale to third parties for commercial gain.

06 Cookies and Tracking Technologies

h5five uses cookies and similar tracking technologies to support Site functionality and analytics. Cookies are small files stored in a User's browser that record session and preference information. The following cookie categories may be present on h5five:

• Strictly Necessary Cookies: Required for the Site to load and function correctly. These cookies do not collect Personal Data and cannot be disabled without affecting Site usability.
• Analytics Cookies: Used to collect aggregated, anonymised data about page visits, traffic sources and user journeys. These cookies help h5five understand which content is most useful and where improvements are needed. Analytics cookies are only placed where consent has been obtained.
• Preference Cookies: Record optional preferences such as cookie consent status. These cookies do not track browsing behaviour across other websites.

Users may manage cookie preferences through their browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality or display of some Site pages. h5five does not use third-party advertising cookies or tracking pixels for commercial targeting.

07 Data Sharing and Third Parties

h5five does not sell, rent or trade Personal Data to any third party. Data sharing is limited to the following circumstances:

• Service Providers: h5five may engage third-party service providers — such as web hosting companies and analytics platforms — that process data on h5five's behalf under appropriate data processing agreements. Such providers are contractually restricted from using data for any purpose other than delivering the specified service.
• Legal Disclosure: h5five may disclose data to law enforcement authorities, courts or regulators where required to do so by applicable law, court order or enforceable governmental request.
• Business Transfers: In the event of a merger, acquisition or transfer of h5five's assets, User data may form part of the transferred assets. Users will be notified of any such transfer and the applicable privacy terms of the successor entity prior to the transfer taking effect where reasonably practicable.

h5five's content references third-party platforms including Malaysian payment providers (Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX) and gambling operators for informational purposes only. Accessing any third-party platform is governed by that platform's own terms and privacy policy, over which h5five has no control or responsibility.

08 Data Retention

h5five retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention principles apply:

• Analytics Data: Retained in aggregated, anonymised form for up to 26 months to identify meaningful editorial trends. Raw session-level data is not retained beyond 14 months.
• Technical Log Data: Retained for a maximum of 12 months from the date of collection for security and troubleshooting purposes, then deleted or anonymised.
• Email Correspondence: Retained for the duration reasonably necessary to resolve the relevant enquiry, and for up to 24 months thereafter to address any follow-up queries. Correspondence that is no longer operationally required is deleted.
• Cookie Preference Records: Retained for a maximum of 13 months from the date of consent to support consistent cookie management across return visits.

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised in accordance with h5five's internal data management procedures.

09 Data Security

h5five implements reasonable and appropriate technical and organisational security measures to protect Personal Data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:

• HTTPS encryption across all pages of https://h5five.cam to protect data transmitted between the User's browser and the Site's servers.
• Access controls limiting data access to authorised personnel with a specific operational need.
• Periodic review of security practices to address evolving technical threats.
• Use of data processors who maintain comparable security standards under contractual obligation.

While h5five takes these precautions, no internet transmission or electronic storage system is entirely immune from risk. Users are strongly encouraged to access the Site only from secure, private devices — particularly when browsing gambling-related content — and to ensure their own devices are protected by up-to-date security software.

10 User Rights

Subject to applicable law, Users whose Personal Data h5five processes have the following rights. These rights may be exercised by contacting h5five at the email address provided in Section 14.

h5five will respond to verified rights requests within a reasonable period and in accordance with applicable legal timeframes. Where a request cannot be fulfilled — for example, because the data has already been anonymised — h5five will explain the reason clearly in its response.

Users who believe their privacy rights have not been adequately addressed may raise a complaint with the relevant data protection authority in their jurisdiction.

11 Minors and Age Restriction

h5five is strictly an adult platform. All content on the Site is intended for individuals aged 21 and above. h5five does not knowingly collect Personal Data from anyone under the age of 21.

If h5five becomes aware that Personal Data has been collected from an individual under 21 — whether through analytics indicators, email correspondence or any other means — it will take prompt steps to delete that data and discontinue access for that individual.

If you are a parent or guardian and believe that a person under 21 in your care has accessed h5five or provided data to h5five, please contact us immediately at [email protected] so that the matter can be investigated and resolved without delay.

12 International Data Transfers

h5five's primary editorial audience is located in Malaysia. However, web infrastructure and analytics service providers engaged by h5five may process data in servers located outside Malaysia, including in jurisdictions within the Asia-Pacific region, the European Economic Area or other territories.

Where data is transferred internationally, h5five takes steps to ensure that appropriate safeguards are in place, including:

• Engaging service providers that maintain data processing agreements consistent with recognised data protection standards.
• Using data processors located in jurisdictions that provide an adequate level of data protection, or applying supplementary measures where this is not the case.
• Transmitting only the minimum data necessary for the specific service being provided by the third-party processor.

By continuing to use the Site, you acknowledge that your data may be processed outside Malaysia as described in this section.

13 Amendments to This Privacy Policy

h5five reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in data processing practices, applicable law or the editorial scope of the Site. When material changes are made, the effective date displayed at the top of this page will be updated accordingly.

It is the User's responsibility to review this Privacy Policy periodically. Where changes are particularly significant, h5five may draw attention to the revision through a notice on the Site's homepage. Continued use of the Site following publication of a revised Privacy Policy constitutes acceptance of the updated terms.

14 Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or need to report a concern regarding h5five's data handling practices, please contact us using the details below:

Website email:
[email protected]

h5five does not operate a telephone support line or physical correspondence address. All privacy-related enquiries should be directed to the above email address. Please include a brief description of your query and, where relevant, the page or section of the Site to which it relates. h5five aims to acknowledge all substantive privacy enquiries within ten (10) business days.

For general responsible gambling enquiries or welfare concerns, Malaysian users may contact Talian Kasih at 15999. This mention is for informational reference only and does not indicate any affiliation between h5five and the referenced service.